Question 1

Do the coins come with a certificate of authenticity?

Accepted Answer

Warranty certificates are issued based on customer request. Please let us know if you require a certificate. If you request a certificate at the time of purchase, we will include it in the package.
If the item has been authenticated (PCGS, NGC, etc.), no certificate will be issued.

Question 2

How do I request a certificate for my precious metal coins?

Accepted Answer

Please indicate your desire for a certificate in the comments section during the purchase process or when contacting customer service. We will provide a certificate upon request.

Question 3

I see some scratches on the coin, does this mean it's a defective item?

Accepted Answer

The mints that manufacture bullion coins are located overseas and do not place much emphasis on appearance quality, so sometimes scratches can be seen on the coins.
Bullion coins place emphasis on the value of the bullion itself.
We check the appearance of the coins before shipping, but some coins may have scratches like those shown in the photo below.

Question 4

After I purchased it, a white mark or color change appeared on my silver coin. Does this mean it is a defective product?

Accepted Answer

It is well known that silver coins can react chemically when exposed to humid conditions, fingerprints, dirt, etc.

It is recommended not to store it in humid conditions as it may discolor or change color. It is recommended to wear gloves when handling it directly.

Question 5

How should I store and maintain my coins?

Accepted Answer

It is important to store coins in a special coin case or flip and protect them from moisture and direct sunlight. It is also important to clean them regularly and handle them with care. Store staff will provide advice on detailed storage and maintenance methods.

Question 6

Can I reserve an item that is sold out?

Accepted Answer

It may be possible to order the item, so please contact us using the inquiry form or at info@goldsilverjapan.com.

Question 7

How is the price of a coin determined?

Accepted Answer

The price of a coin is determined based on its rarity, condition, the balance of supply and demand, market conditions, etc. Detailed price information and appraisal results for each coin are available at the store.

Question 8

Is the selling price of the coins negotiable?

Accepted Answer

Our selling prices are generally negotiable, however prices are set based on market conditions, the condition of the coin, etc.

Question 9

Will the sold-out silver coins be restocked?

Accepted Answer

Some items may be restocked. However, the availability and timing of restocks vary from item to item. If you would like to be notified when an item is restocked, please feel free to contact us.

Question 10

Is the stock information updated in real time?

Accepted Answer

Yes, we display the most up-to-date inventory possible. However, popular items can sell out quickly. If there's a silver coin you're interested in, we recommend ordering it as soon as possible.

Last updated Spot Price

Gold : $4283.70 USD/oz ▲

Silver : $64.26 USD/oz ▼

Frequently asked questions