GoldSilverJapan Co., Ltd. provides purchasing and selling services for old coins, gold and silver products, and more. The details of product conditions and prices are based on what is indicated on our website and in our stores. Please read these terms of service carefully and agree to the contents before using our website.
Warning Regarding Prohibited Acts
When using our services, under no circumstances are transactions for the purposes of tax evasion, criminal activities, or support of terrorist organizations, or any other illegal activities allowed. Please refrain from engaging in such activities.
We strictly respond to any illegal or fraudulent activities, and if such violations are found, we may take legal action. We kindly ask our customers to conduct fair and lawful transactions in accordance with our terms of service.
Handling of Personal Information
We declare that we will establish, implement, and maintain the following personal information protection policy.
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Collection of Personal Information
When GoldSilverJapan Co., Ltd. collects personal information, we will clearly indicate the purpose of use, scope of provision, and consultation window, and we will only collect the minimum necessary personal information.
a) Name (Kanji and Furigana)
b) Delivery address
c) Phone number
d) Email address for site registration
e) Password for site registration
f) Delivery information
g) Transaction history and its contents
h) Information that can identify a specific individual by combining the above. -
Use of Personal Information
GoldSilverJapan Co., Ltd. may collect personal information when placing orders, purchasing, shipping products, or making inquiries. The collected information will be used within the scope of the purposes indicated at the time of collection, and only to the extent necessary for business operations. -
Provision of Personal Information
GoldSilverJapan Co., Ltd. will not disclose or provide personal information to third parties without the customer’s consent, except in the following cases:
a) When based on laws and regulations, or when cooperation is necessary for national agencies or persons entrusted with government affairs to carry out duties stipulated by laws and regulations. -
Management of Personal Information
We will maintain the accuracy of collected personal information and implement appropriate management to prevent unauthorized access, loss, destruction, alteration, and leakage of personal information. -
Disclosure, Correction, Suspension, or Deletion of Personal Information
If customers wish to disclose, correct, suspend, or delete their personal information other than their transaction history, please contact us through the inquiry window. -
Use of Cookies on the Website
GoldSilverJapan Co., Ltd. may use cookies to provide better services to our customers, but this does not allow us to collect information that identifies individuals or violate customers' privacy. If you do not wish to accept cookies, you can change your browser settings accordingly. -
Other
GoldSilverJapan Co., Ltd. will announce changes to the handling of personal information or purposes of use by posting them on this page. We will continue to improve our policies, management rules, and other related regulations to ensure the implementation and maintenance of this policy.
Copyright Disclaimer
Regarding Copyrights on Logos, Images, and Website Content:
The logos, images, and content on our website cannot be used, copied, reproduced, or modified without the consent of the company.
Our logos, images, and website content are protected by copyright law. The copyrights for the information and materials provided by our company belong to us, and unauthorized use by third parties is strictly prohibited. Any act of copyright infringement related to our logos, images, and website content may result in legal action. As copyright holders, we place great importance on copyright protection and compliance and will respond strictly to any illegal use.
My Page Registration
To use our website, prior member registration is required.
When creating an account, please set a password with security in mind. We recommend choosing a strong password that combines letters, numbers, and symbols and changing it regularly.
Password management is the responsibility of the customer. GoldSilverJapan Co., Ltd. is not responsible for the management of customer passwords.
Please protect your account and related password from being known to others. Do not disclose or share your password with third parties.
If you forget your password or suspect unauthorized access, please proceed with the password reset procedure.
The security of your account and password is crucial. GoldSilverJapan Co., Ltd. strives to protect customers' privacy and security but asks customers to pay sufficient attention to password management. The company is not responsible for any password leakage or misuse.
Conditions for Returns and Exchanges
GoldSilverJapan Co., Ltd. strives to provide high-quality products and services to ensure customer satisfaction. Due to the nature of the products sold, we generally do not accept returns for customer convenience.
However, we may accept returns under specific circumstances. Returns are possible under the following conditions:
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Incorrect Products: If a product different from the order arrives, please contact us within [5 days] of receiving the item. We will send the correct product, and we will bear any additional shipping costs incurred.
Repeated cancellation of part or multiple orders may result in refusal of future transactions. Please carefully consider the products and conditions before placing an order.
Information Provision
The information provided on our website and services is for general informational purposes and is not intended to offer investment advice or solicitation. While we strive to ensure the accuracy of the information provided, we do not guarantee its completeness or accuracy.
Loyalty System Terms and Conditions
Points Allocation:
Under our "Points System," points are awarded after the completion of transactions when purchasing coins. These points can be used for future coin purchases.
Points Usage:
Points can only be used for product purchases on our website and cannot be exchanged for cash.
Scope of Points Usage:
Points can only be used for products currently available on our website.
Single-use Coupons
Issued coupons can only be used for one purchase. Please select the appropriate coupon and apply it to the product at the time of purchase.
No Balance Remaining on Coupons
Once a coupon is used, there will be no remaining balance. Please use the coupon to its fullest value.
Coupons Cannot Be Used for Shipping Costs
Coupons can only be applied as a discount on the product purchase amount and cannot be used for shipping costs. Shipping charges must be borne separately.
Service Changes:
The company reserves the right to change, suspend, or terminate the "Points System" without prior notice.
Prohibition of Misuse:
Misuse or resale of points is prohibited. If misuse of points is suspected or confirmed, the company reserves the right to refuse the return of points.
Terms of Use for Purchasing Services
Purpose of Transactions and Legal Compliance:
When using our "Purchasing Services," transactions aimed at tax evasion, criminal activities, or support of terrorist organizations are strictly prohibited. We refuse such transactions under any circumstances.
The company may refuse to purchase coins from customers depending on market conditions. Even in such cases, the company is not obligated to purchase the coins.
Coin Appraisal:
Coins provided by customers are authenticated by our specialists. Authentication is conducted carefully, considering the coin's condition and historical background.
Current Currency and Commemorative Coins:
We may not be able to purchase some items, such as currently used currency or commemorative coins.
Handling of Counterfeit or Declared-Inconsistent Coins:
If the coin provided by the customer is counterfeit or differs from the declared contents, we may return it to the customer. In such cases, the return shipping cost will be borne by the customer.
Completion of Transactions:
When the authenticity of a coin is confirmed, and the transaction is complete, the customer transfers ownership of the coin to the company, and the transaction is finalized.
Right to Refuse Transactions:
The company reserves the right to refuse transactions as necessary.
Handling of Personal Information:
The personal information provided by customers will be handled carefully. Handling of personal information will be conducted in accordance with our privacy policy and with the customer's consent.
Changes to Terms and Conditions:
The company reserves the right to change these terms and conditions as necessary. The changed terms will take effect when posted on this website.
Customers can use the "Purchasing Services" only after agreeing to these terms.
Shipping Terms
Shipping Methods:
The shipping methods are determined by the company. Different shipping methods may apply depending on the type of product or the customer's residence.
Incorrect Addresses:
If a customer provides an incorrect or different address for shipping, the company will ship the product based on the provided information. It is essential for customers to provide accurate address information. The company is not responsible for delays or losses caused by incorrect addresses.
System Issues
GoldSilverJapan Co., Ltd. is not responsible for any problems or impacts caused by internet troubles, site maintenance, system interruptions, computer or mobile device failures, or data leakage due to cyberattacks.
Service Changes, Interruptions, and Termination
The company reserves the right to change, interrupt, or terminate website-related services without notice. The company may change the contents or conditions of the services provided without prior notice.
Changes to Terms of Use:
The company reserves the right to change the terms of use related to the website. Changes to the terms and conditions may occur without prior notice to users. The company is not obligated to notify users of any changes or updates to the terms of use.
Users continuing to use the website or services following such changes are deemed to have agreed to these terms.